Policy

Please read below terms and conditions carefully. By accessing this website, you should be restricted by all of them. These terms and conditions are subject to change without any advance notice, and all decision rights are reserved by us. We will notify you by posting the amendments on this website later. Please do not access this website if you do not agree with these terms and conditions.

You are strictly prohibited from any unauthorized use of this website, including misuse of user ID & passwords, plagiarism, etc.

Warranty & Refund Policy Non-Acceptance Policy Copyright Notices Website Content and Information Limitations of Liability Security Privacy Shipping Policy

Warranty & Refund Policy

1. We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.
2. We warrant our products for 1 year under normal, non-commercial use. Defective products could be replaced if returned within a year since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.
3. The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period
4. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/users part.
5. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
6. If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. NO REFUND accepted after 30 days of receipt.
7. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.

Warranty and Refund Policy for all the clearance promotional items would be revised as follows:

• 45 days warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
• All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
• If you are not satisfied with our product(s), please contact us to obtain a RMA Number within 15 days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a 10% restocking fee for NON-DEFECTIVE returns.
• Refund request would be accepted ONLY when replacement items are not available.

Non-Acceptance Policy
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel and Order.

Non-acceptance of an order may be a result of one of the following

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions

Copyright Notices

The works of authorship such as all designs, graphics, texts, and images stated in this website, are reserved by sat-link.com.au. Without the official agreement from the owner, these materials should not be copied, transmitted, displayed, distributed, or reproduced illegally for any business or commercial purposes.

Website Content and Information

You can use the data source from this website personally if you must follow our terms and conditions. However, if you involve in any data exchange activity with a third party, you are not allowed to download, print out or re-distribute the data anymore whatsoever. No materials and information posted on this website may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or re-distributed to another person or identity. You are supposed not to engage in any activities related to this website that are contrary to applicable laws, regulations, terms and conditions that you have agreement with us. You should agree that you will not use any automatic devices like robot or spider or manual process to monitor or copy our web pages for any unauthorized purpose without our prior permission.

Limitations of Liability

Our suppliers or we may delete or make changes in the information, products or services described herein at any time without prior notice to you and without any liability to you. We reserve the right to terminate any or all website offerings without prior notice.

We disclaim all warranties and representations of any kind with regard to the website, including any implied warranties of merchantability, non-infringement of third party rights, freedom from viruses or other harmful codes, or fitness for a particular purpose;

We do not guarantee the accuracy, adequacy, or completeness of the information and materials included in the website. We expressly disclaim liability for errors or omissions in the materials and information;

We will not be liable for any delay, difficulty in use, computer viruses, malicious codes or other defects in this website, any incompatibility between the website and the users' files and the users' browser or other site accessing program, or any other problems encountered by the users due to causes beyond our control. All of our products are guaranteed against defects for 30 days since the shipment date otherwise expressly stated herein, we disclaim all warranties, or expressions of any kind with respect to products sold on this website. You agree that the sole and exclusive maximum liability to our website arising from any product sold shall be the price of the product ordered. Furthermore, in no event shall our website, affiliates and any third party data providers are liable to special, indirect, consequential, or punitive damages related to products sold.

Security
Your security is our top priority. We are dedicated to keep your account information safe and secure. You can complete your payment through Paypal, which adopt an advanced secure socket layer (SSL) in our website that can make your transaction safe and secure. However, it does not mean that we will be responsible for the confidentiality of your account and password. Therefore, please make sure that you keep your password safe. If you are under 18, all of your transactions must be made under the supervision of your parents or guardians.

Privacy

You acknowledge that we may disclose and transfer any information that you provide through this Website to (i) any company within the sat-link.com.au for carrying out or sending information about our new products and promotions to you or (ii) if we have the right or obligation to disclose or are permitted or compelled to disclose such kind of information by law.

Sat-Link.com.au only asks for specific types of personal information In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with purchase and technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:
1. Request a quote
2. Place an order
3. Provide feedback in an online survey
4. Request e-mail notification of your order status
5. Subscribe to a newsletter or a mailing list
6. Fill out a support request

Information we may request includes your name, e-mail address, phone number, address, company name, customer preference information, as well as other similar personal information. If we ever ask for significantly different information we will inform you.

Sat-link.com.au only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with sat-link.com.au. Among other things, we want to help you quickly find information on sat-link.com.au and alert you to product upgrades, special offers, updated information and other new products and services from sat-link.com.au. Agents or contractors of sat-link.com.au who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for sat-link.com.au. Sat-link.com.au may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

In addition, sat-link.com.au may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if sat-link.com.au reasonably believes it is necessary to do so to protect sat-link.com.au, its customers, or the public.

Sat-link.com.au will not disclose your personal information to any outside organization for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of sat-link.com.au for the purpose of performing services for sat-link.com.au.

Internet Commerce

The online store at sat-link.com.au is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Sat-link.com.au is committed to data security with respect to information collected on our site. It has always been a sat-link.com.au practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to sat-link.com.au are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, sat-link.com.au can not ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Other Web sites

Sat-link.com.au's Web site contains links to other Web sites that are not operated by sat-link.com.au. Sat-link.com.au is not responsible for the privacy practices of the Web sites that it does not operate. Some parts of the Web site are animated using various downloadable applications, such as Macromedia's Shockwave/Flash. Futures-Careers, Macromedia operate under their own privacy and security policies, and the way they may collect and use information can be further evaluated at: www.macromedia.com.

Shipping Policy

We do not exclude the possibility that our products may run out of stock in our local warehouse. In this case, we reserve the right to ship the products from Hong Kong without any additional fees.

If the shipping method is different from what you selected, we could refund you the price difference on postage.

Changes to the Policy
We reserve the right to change the terms, conditions, notices and ploicy under which this website is offered without notice at any time.